Payment and Payout Processing Timelines

This article is meant to clarify some of the processing timelines for payments, payouts, refunds and payout reversals.

 

Payment Processing Timelines

When making a payment to an ECE provider, a parent may use either their bank account (ACH) or their credit/debit card. Depending on the payment method, the following processing timelines apply:

Payment Method	Processing Timeline
ACH	2-4 business days
Credit Card	1-2 business days

Payout Processing Timelines 

A payout to the ECE provider’s bank account is initiated as soon as a payment has started. We do not currently wait for the payment from the parent to complete processing. This lets us get funds into the provider’s bank account in a much shorter timeframe (vs waiting on the payment to process). In most cases, payout timelines are in line with standard ACH processing times: ~1-2 business days.

Weekend delays, Holidays

In some cases (for example, if a parent has a failed payment), our processing partner may wait for the original payment to complete processing before initiating the payout. This may result in your payout being delayed and may take up to 6 business days or longer. 

Note on Legacy CCMS 1.0 processing timelines: 

Wonderschool is in the process of migrating all providers to CCMS 2.0. However, if you are still on the legacy platform, your payout may be processed faster or slower depending on whether you have FastPay enabled.