How to Safely Navigate Off-Platform Requests for Calls or Transactions

At Wonderschool, we understand the importance of building trust and strong relationships between parents and providers. Part of this process may involve direct communication or discussing payment arrangements. However, it's crucial to approach off-platform requests with caution to ensure your safety and privacy. Here are some guidelines to help you navigate these situations wisely:

Maintain Your Privacy

Limit Personal Information: Be cautious about the amount of personal information you share. Keep conversations focused on professional matters and avoid sharing sensitive details (like your bank account information) unless absolutely necessary and secure.

Secure Communication Channels: If you decide to communicate off-platform, use secure and reputable communication channels. Ensure that any payment discussions are also conducted through secure means.

Understand the Benefits of Staying On-Platform

Security and Support: Wonderschool offers a secure environment for all your interactions and transactions. Staying on-platform ensures that you have access to our support team and dispute resolution mechanisms, should they be needed.

Record Keeping: Keeping communications and transactions on Wonderschool helps maintain a clear record of all interactions. This can be invaluable for resolving any misunderstandings or disputes.

Proceed With Caution

Trust Your Instincts: If something feels off about a request to move off-platform, it's okay to decline politely. Your safety is paramount.

Report Suspicious Activity: If you encounter any requests that seem suspicious or make you uncomfortable, please report them to Wonderschool immediately. We're here to ensure your experience is safe and positive.

While we encourage fostering connections with parents, your safety and security are our top priorities. By taking a cautious approach to off-platform requests, you can protect yourself and maintain the integrity of your interactions. Remember, the Wonderschool team is always here to support you with any concerns or questions you may have.